Return Policy

Business office hours are Monday-Friday 9:00 a.m. to 4:30 p.m. eastern standard time. Please feel free to call us at (781) 321-6322 with any questions you may have. Leave a quick message and we will call you right back.

Satisfaction Guaranteed

We are committed to 100% Customer Satisfaction. If you are not satisfied for any reason with your Avian Naturals purchase, please contact us prior to returning any merchandise. Merchandise MUST be returned within 7 days after receiving your order and with pre-authorization from us. All products will need to be in their original, unused condition including all boxes and accessories. Please include a copy of your invoice with the return. Refunds are issued if we made an error, less a small service fee. All other returns will have a 20% restocking fee deducted from the product total. The original shipping fees are not refundable, unless, of course, you are returning merchandise we shipped in error

Please note: Food Items are not refundable. Please contact us with any questions prior to purchase.
There will be a $1.00 transaction fee for refunds processed which also includes processing a missed discount code.